Last Updated: June 2026
At Zora Lamp, we design and craft our lighting fixtures with the highest standards of quality and durability. To ensure your complete peace of mind, we proudly offer a 2-Year Limited Warranty on all our products.
1. Warranty Coverage & Duration
2-Year Coverage: For a period of two (2) years from the date of delivery, Zora Lamp warrants that your product will be free from defects in materials and workmanship under normal residential use.
Exclusions: Please note that this warranty strictly excludes light bulbs (which are consumable items), damages caused by improper installation or misuse, unauthorized modifications, man-made damages, or natural disasters.
2. How to Request Warranty Support
If you encounter any functional issues or have questions regarding your fixture within the 2-year warranty period, our dedicated technical support team is here to help:
Step 1: Contact us immediately at support@zoralamp.com.
Step 2: To help our engineers diagnose the issue accurately and provide a swift solution, please include your order number along with clear photos and videos showing the issue you are experiencing.
Our Commitment: We commit to reviewing your case and replying to your email within 24 hours (Monday–Friday) with a practical, tailored solution.
3. Professional Solutions & Resolution Timelines
Depending on the root cause of the issue, Zora Lamp will provide the following remedies:
Hardware & Accessory Issues: If the issue stems from a defective accessory or component, we will dispatch a free replacement part to you at zero cost. Please note: To ensure precision compatibility, some specific tracking components or customized glass parts require dedicated original procurement and specialized routing to guarantee 100% component compatibility. Therefore, the estimated transit time for these specific precision replacement parts is 9 to 20 business days due to custom logistics scheduling.
Electrical Circuit Issues: If the issue is related to the internal electrical system, our professional engineering team will analyze the case and provide a comprehensive technical troubleshooting plan within 1 to 2 business days.
⚠️ Important Safety Notice:
For your safety and to comply with local electrical codes, we strongly recommend and advise that all Zora Lamp fixtures be installed by a licensed professional electrician. Improper installation may void your warranty protection.
4. Lifetime Post-Warranty Support
Our commitment to you doesn't end after two years. For issues occurring after the 2-year warranty period, Zora Lamp will continue to provide lifetime technical support and engineering consultations. For any post-warranty repairs, the cost of replacement parts and advanced technical support services will be the responsibility of the customer at a fair, cost-only rate.
Contact Us for Warranty Support
If you need to initiate a warranty claim, request replacement parts, or require technical assistance from our engineering team, please don't hesitate to reach out to us through any of the following channels:
Email: support@zoralamp.com
Phone: +1 (385) 588-1098
Business Hours: Monday–Friday, 9:00 AM - 6:00 PM (MT)
Company: ZORALAMP LLC
Business Address (Headquarters): 1400 Welton St, Denver, CO 80202, United States
USA Warehouse Address: 356 South Ave, Suite 1A Door 10, Whitman, MA 02382, United States