🔶 1. What is the lead time for your lighting products?
Most standard items ship within 9–20 business days.
Custom or made-to-order pieces typically require 4–6 weeks depending on complexity.
🔶 2. Do you offer customization?
Yes. We offer custom sizes, finishes, glass options, and configurations to fit your project needs.
👉 For custom inquiries, please contact our team or submit a request through our Trade Program.
🔶 3. Are your lights compatible with US/CA/EU standards?
Yes. All fixtures can be configured to meet local electrical standards (US, Canada, UK, EU, AU).
We ensure compatibility with your region before shipment.
🔶 4. Do your lights come with bulbs?
Most fixtures do not include bulbs to allow flexibility in brightness and color temperature.
We recommend:
- Warm light (2700K–3000K) for residential spaces
- Neutral light (3500K–4000K) for commercial use
🔶 5. Can your lights be dimmed?
Yes, most of our lighting fixtures are dimmable when used with compatible bulbs and dimmer switches.
🔶 6. Do you offer trade discounts?
Yes. We offer exclusive trade pricing for:
- Interior designers
- Architects
- Developers
- Hospitality projects
👉 Apply for our Trade Program to access discounts and project support.
🔶 7. What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos.
We will arrange:
- Replacement parts
- Or a full replacement if necessary
🔶 8. Do you ship internationally?
Yes, we offer worldwide shipping.
Shipping time and cost will vary depending on your location and order size.
🔶 9. Can I get a quote for a large project?
Absolutely. For bulk orders or large projects, we provide:
- Custom pricing
- Dedicated support
- Logistics coordination
👉 Contact us directly for a project quote.
🔶 10. Is installation included?
Installation is not included. We recommend hiring a licensed electrician for proper and safe installation.
Still have questions? Our team is here to help.
Our Phone:+1 385-588-1098
Our Email: support@zoralamp.com