FAQS

Frequently Asked Questions


1. Where is ZORA LAMP based and where do you ship from?

ZORA LAMP is a U.S.-registered enterprise headquartered in Denver, Colorado. To ensure fast, reliable, and localized service for our American customers, all orders are fulfilled and dispatched from our dedicated U.S. logistics facility in Whitman, Massachusetts.

2. What is the lead time for your lighting products?

We prioritize quality control and secure packaging for our fragile lighting fixtures:

  • Standard Items: Processed and shipped within 9–20 business days.

  • Custom or Made-to-Order Pieces: Typically require 4–6 weeks depending on complexity.

3. Do you offer product customization?

Yes. We offer custom sizes, finishes, glass options, and configurations to fit your specific project needs. For custom inquiries, please contact our team at support@zoralamp.com.

4. Are your lighting fixtures compatible with U.S. electrical standards?

Yes. All of our fixtures are specifically configured to meet North American electrical standards, ensuring safety and reliability for your residential or commercial projects.

5. Do your lights come with light bulbs?

Most fixtures do not include bulbs, allowing you the flexibility to select the brightness and color temperature that best suits your environment. We recommend:

  • Warm Light (2700K–3000K): Ideal for residential spaces.

  • Neutral Light (3500K–4000K): Recommended for commercial use.

6. Can your lights be dimmed?

Yes, most of our lighting fixtures are dimmable when used with compatible dimmable bulbs and dimmer switches.

7. Do you offer trade discounts?

Yes. We offer exclusive trade pricing for interior designers, architects, developers, and hospitality projects. Please contact us at support@zoralamp.com to apply for our Trade Program.

8. What if my item arrives damaged?

We take great care in packaging, but lighting can be fragile. If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the damage. We will promptly arrange for replacement parts or a full replacement if necessary.

9. Can I get a quote for a large project?

Absolutely. For bulk orders or large projects, we provide custom pricing, dedicated support, and logistics coordination. Please contact us directly at support@zoralamp.com for a project quote.

10. Is installation included?

Installation services are not included. We strongly recommend hiring a licensed electrician for proper and safe installation.

Still have questions? Our team is here to help.